Membership Retention Agent

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a Sales Agent to perform outbound calls to lapsed members across multiple states, renewing memberships and processing payments. The role emphasizes strong communication, product knowledge, and multi-tasking to overcome sales obstacles.

The position starts with an hourly rate and includes uncapped commissions based on sales goals achieved, with substantial earning potential and comprehensive benefits.

Qualifications

• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments.

Responsibilities

• Call lapsed members in California, Hawaii, New Mexico and Texas to generate renewed memberships.
• Invoice memberships sold and process payments.
• Maintain up-to-date knowledge of membership products, features and benefits.
• Perform other duties as assigned or required.

Skills

Sales experience

Professional communication

Task prioritization

MS Office proficiency

Education

High school diploma/GED

College degree preferred

Tools

Outlook

Word

Excel

Job description

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.

Job Duties

• Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
• Invoice memberships sold and process payments.
• Maintain up-to-date, working knowledge of membership products, features and benefits.
• Perform all other duties and responsibilities as assigned or required.
• Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.

Qualifications

• High school diploma/GED required, college degree preferred.
• 1-3 years sales experience preferred.
• Professional communication skills required, both written and oral.
• Demonstrate ability to prioritize tasks and assignments required.
• Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Our Sales Agents start at an hourly rate of $22.00. After completion of the training program, our full-time Sales Agents successfully meeting sales goals earn on average between $48,400.00 - $59,200.00 annually. Commissioned opportunities are uncapped when exceeding sales goals.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).