Membership & AI Strategy Lead

Volta Health; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Equity

Job summary

Volta Health is seeking a Membership Manager who blends client empathy with product insight to own end‑to‑end client experiences. You’ll diagnose issues, translate field observations for engineering, and build AI-powered automations that scale operations.

This role sits between product, engineering, and client success, with a focus on outcomes over process. You’ll manage implementations for colleges and universities, lead onboarding, and drive renewal discussions, while collaborating across

Qualifications

• 3–5+ years in a client-facing technical role at B2B SaaS or healthtech.
• Ability to own end-to-end client outcomes with product and AI focus.
• Strong analytical and problem-solving skills with clear communication.
• Wamiliarity with configuring AI-powered automations and workflows.

Responsibilities

• Own client relationships across a portfolio with onboarding and renewal.
• Lead implementation, data setup, workflow design, and staff training.
• Diagnose issues live, translate feedback into actionable product work.
• Identify automation opportunities and build AI-powered solutions.

Skills

Client relationships

Product knowledge

Technical communication

AI workflow design

Account management

Tools

AI coding tools

System integrations

Job description

Volta Health is seeking a Membership Manager who blends client empathy with product insight to own end‑to‑end client experiences. You’ll diagnose issues, translate field observations for engineering, and build AI-powered automations that scale operations.

This role sits between product, engineering, and client success, with a focus on outcomes over process. You’ll manage implementations for colleges and universities, lead onboarding, and drive renewal discussions, while collaborating across