Membership Advisor

MUNICIPAL CO.; Summerlin South (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Municipal is seeking a Membership Advisor to greet guests, guide personalized tours, and close memberships in a hospitality-first environment.

You will nurture relationships, hand off to relevant teams, and help grow a premium fitness community at our Summerlin South location. Weekend availability is required, and CRM proficiency is essential to track leads and bookings.

Qualifications

• Prior sales or customer-facing experience preferred.
• Naturally personable, energetic, and comfortable initiating conversation with strangers.
• Goal-driven with a strong work ethic — comfortable being held to sales numbers.

Responsibilities

• Greet and engage every prospect with warmth and genuine attention.
• Conduct facility tours tailored to each guest's goals and close memberships.
• Present options and close sales, hitting monthly targets.
• Follow up on leads via phone, email, text, or walk-ins; maintain CRM entries.

Skills

Sales experience

Customer service

Communication

Hospitality mindset

Tools

CRM software

MS Office

Job description

At Municipal, our mission is to help others WIN THE DAY, TODAY - to discover their strength and build better lives. Backed by Mark Wahlberg and powered by EōS Fitness, we are building world-class, wellness-integrated training centers where serious training is paired with premium amenities, spotless standards, and genuine hospitality.

About the Role

As a Membership Advisor, you are often the first impression of Municipal for every prospective member. You guide tours, close sales, and create a genuine, hospitality-first experience that turns a guest into a confident member — and, over time, a member who sponsors people into Municipal.

The sale isn't the finish line. It's the beginning of a relationship you'll continue to nurture long after someone joins.

Team

• Reports to: Membership Manager

Key Outcomes: First 90 Days

• Complete onboarding, product knowledge, and CRM certification.
• Build a personal tour and follow-up rhythm that consistently hits ramped sales targets.
• Learn the full Municipal member journey well enough to make confident handoffs to Fitness, Operations, and Recovery.
• Begin building the kind of member relationships that lead to sponsorship, not just enrollment.

Core Responsibilities

• Greet and engage every prospect and walk-in with warmth and genuine attention.
• Conduct facility tours tailored to each guest's goals — listen first, then recommend with confidence.
• Present membership options and close sales, hitting individual monthly targets.
• Follow up on leads (phone, email, text, walk-in) consistently and promptly.

Relationship & Retention

• Stay visible on the floor after the sale — know members by name, check in, and make introductions.
• Assist with local marketing efforts — community outreach, sponsorship-driven referrals, and event promotion.
• Notice the details that make a visit feel unmistakably Municipal, even outside your own department.

Business Discipline

• Accurately process membership paperwork, billing/EFT setup, and CRM entries.
• Support front desk and member check-in coverage as needed during shifts.

KPIs / Scorecard Examples

• Sales Performance - Individual membership sales and tour-to-close conversion
• Guest Experience - Tour quality/feedback and lead response time
• Business Discipline - CRM accuracy, paperwork completion, and schedule adherence

Qualifications

• Prior sales or customer-facing experience preferred; fitness industry experience a plus but not required.
• Naturally personable, energetic, and comfortable initiating conversation with strangers.
• Goal-driven with a strong work ethic — comfortable being held to sales numbers.
• Basic computer/CRM proficiency.
• Weekend availability required as part of the full-time schedule.

Preferred Experience

• Experience in premium fitness, hospitality, or another membership-driven environment.

Role Requirements

• Full-time availability, including weekends.
• Regular computer and phone-based work is required.
• Ability to move throughout the gym, conduct tours, and stand for extended periods.
• Must satisfy all company pre-employment and ongoing employment requirements.

Why Municipal

This is an opportunity to help shape the standard for Municipal's founding location and influence how the brand grows. You will join a team committed to exceptional performance, genuine hospitality, continuous improvement, and helping members and team members WIN THE DAY, TODAY.