Member Service Associate-PT

Gateway Region YMCA; Belleville (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Gateway Region YMCA in Belleville, Illinois, is seeking a friendly Member Services Associate to deliver excellent service to members, guests, and program participants under the leadership of the Membership Director.

Responsibilities include greeting members, processing registrations in the HRIS system, managing the daily drawer, and helping achieve branch membership goals while upholding the YMCA's welcoming culture.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Greet and engage members; verify guests and program participants in the system.
• Process HRIS transactions with accuracy; daily close out and drawer count.
• Support membership policies and branch objectives; assist with member challenges.
• Provide feedback to improve service and respond to inquiries; resolve complaints.
• Collaborate with branch management; promote membership and program registrations.

Skills

Interpersonal skills

Problem solving

Customer service

Sales experience

Education

High school diploma or GED

Tools

Computers

Job description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for delivering excellent service to all members, guests, and program participants.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

ESSENTIAL FUNCTIONS:

Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system. Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count. Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, sales, and Leader procedures & practices. Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills. Effectively handle conflict and member complaints, with the support of the center Membership Director. Performs all other duties as assigned.

LEADERSHIP COMPETENCIES:

Mission Advancement. Collaboration. Operational Effectiveness. Personal Growth.

QUALIFICATIONS:

High school diploma and or GED required. Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Previous customer service, sales or related experience. Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.