Member & Viewer Services Associate

The University of North Carolina System; North Carolina; Hybrid; USD 28,000 - 40,000; Full time

Job summary

PBS North Carolina is seeking a Member & Viewer Services Associate to act as a customer-focused liaison with donors and supporters across North Carolina. The role involves responding via phone, email, and mail, researching and applying PBS NC procedures, and improving donor relationships to support annual fundraising goals.

The position operates on a hybrid schedule, with three days per week onsite at the Bryan Center (PBSNC) in Research Triangle Park, NC.

Qualifications

• High school diploma or equivalent and one year of related office experience, or equivalent.
• Prior database experience interfacing with donors or customers.
• Customer service skills with returning supporters.

Responsibilities

• Assist donors and supporters through phone, email, and mail.
• Serve as primary liaison with the viewing and supporting community in North Carolina.

Skills

Customer service

Education

High school diploma or equivalency

Job description

About the Opportunity

The Member & Viewer Services Associate position is a customer focused liaison that interacts and corresponds directly with viewers and supporters for PBS NC. The integral existence of this position functions to (1) assist, research, maintain, comprehend the various system structures, and apply them to assist with donors and supporters accurately and efficiently (2) serve as customer service representatives by interacting with contributors through communications primarily via phone, but also via email and mail as needed. This position is the primary liaison with our viewing and supporting community throughout North Carolina. Furthermore, this position's performance has short and long-range implications in PBS NC's ability to prospect, solicit and raise almost $15 million annually.

Strong knowledge of the inner workings within PBS NC and the usage of best practices collectively with strong public relations and customer service skills to promote PBS NC are vital to this position.

This position is a hybrid work arrangement and will work three days per week onsite at the Bryan Center (PBSNC) in Research Triangle Park, NC. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About PBS North Carolina

At PBS North Carolina, our mission is to provide transformational experiences and trusted content to educate, inform, entertain and inspire the people of North Carolina. Providing free content across our four channels (PBS NC, The Explorer Channel, Rootle - PBS Kids, and The North Carolina Channel) to more than 13.6 million households, PBS North Carolina serves the third largest public media market in the country. Beyond the screen, PBS North Carolina provides education services, teacher trainings, and hands-on community involvement across the state of North Carolina. For more information, visit pbsnc.org and join the conversation by connecting with us at Facebook.com/MyPBSNC, Twitter.com/mypbsnc, and Instagram.com/mypbsnc.

About the Team

The PBS North Carolina Development Division is to expand and diversify revenue sources to drive sustainable growth for the organization. The division accomplishes this by generating solicitations and campaigns based in both emotion and intelligence, heart and data.

Minimum Education, Experience, and Skills

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Education, Experience, and Skills

Customer service skills with returning customers or supporters. Prior database experience while interfacing with donors or customers.

• Classification: Admin Support Specialist
• Position Number: 20078326
• Employment Type: SHRA
• Appointment Type: Temporary
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $25.00/Hour
• Location: 10 UNC-TV Drive, Durham, Research Triangle Park, NC USA
• Posting Open Date: 9/1/2026
• Posting Close Date: 9/9/2026 7:00 p.m. EST

Equal Employment Opportunity and Other Information

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.