Member & Viewer Services Associate

University of North Carolina System; North Carolina; Hybrid; USD 29,000 - 40,000; Full time

Job summary

PBS North Carolina is seeking two temporary Member & Viewer Services Associates to act as a frontline liaison with viewers and supporters across North Carolina. The role involves responding to inquiries by phone, email, and mail, processing gifts, benefits information, and maintaining donor data within our fundraising systems.

This position is hybrid—three days on site at Bryan Center, PBS NC, in Research Triangle Park, NC, with UNC System employees generally residing in North Carolina.

Qualifications

• High school diploma or equivalent with at least 1 year of related office experience.
• Strong communication and customer service skills.
• Ability to work in a hybrid PBS NC environment.

Responsibilities

• Serve as primary liaison with viewers and supporters via phone, email, and mail.
• Assist with donor gifts, benefits information, and donor database tasks.
• Provide courteous, knowledge-based service to supporters while adhering to procedures.

Skills

Customer service

Microsoft Office

Donor database familiarity

Education

High school diploma or equivalent

Tools

Donor database system

Job description

Research Triangle Park, NC, United States

PBSNC is actively seeking two temporary Member & Viewer Services Associates.

About the Opportunity

The Member & Viewer ServicesAssociate position is a customer focused liaison that interacts andcorresponds directly with viewers and supporters for PBS NC. Theintegral existence of this position functions to (1) assist, research,maintain, comprehend the various system structures, and apply them toassist with donors and supporters accurately and efficiently (2) serveas customer service representatives by interacting with contributorsthrough communications primarily via phone, but also via email and mailas needed. This position is the primary liaison with our viewing andsupporting community throughout North Carolina. Furthermore, thisposition's performance has short and long-range implications in PBS NC'sability to prospect, solicit and raise almost $15 million annually.

Strongknowledge of the inner workings within PBS NC and the usage of best practicescollectively with strong public relations and customer service skills topromote PBS NC are vital to this position.
This position is a hybrid work arrangement and will work three days per week onsite at the Bryan Center (PBSNC) in Research Triangle Park, NC.UNC System employees are generally required to reside in NorthCarolina, within a 2-hour commuting distance of their assigned dutystation.

About PBS North Carolina

At PBS North Carolina, our mission is toprovide transformational experiences and trusted content to educate,inform, entertain and inspire the people of North Carolina. Providingfree content across our four channels (PBS NC, The Explorer Channel,Rootle - PBS Kids, and The North Carolina Channel) to more than 13.6million households, PBS North Carolina serves the third largest publicmedia market in the country. Beyond the screen, PBS North Carolinaprovides education services, teacher trainings, and hands-on communityinvolvement across the state of North Carolina. For more information,visit pbsnc.org and join the conversation by connecting with us atFacebook.com/MyPBSNC, Twitter.com/mypbsnc, and Instagram.com/mypbsnc.

About the Team

The PBS North Carolina Development Division is to expand and diversifyrevenue sources to drive sustainable growth for the organization. Thedivision accomplishes this by generating solicitations and campaignsbased in both emotion and intelligence, heart and data.

Minimum Education, Experience, and Skills

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Competencies

Knowledge-Extensive knowledge of fundraising processes and organization operations related to correctly administering contribution activities. These include credit card and ACH gift processing, member benefit information, programming, or station related events.Office Technology-Proficient in Microsoft Office, previous experience interfacing within a donor database system related to fundraising or customer service.Communication Skilled-Proficient in communicating ideas in concise and organized manner. Ability to interpret programs, policies, and procedures to meet the specific requirement of donors. Attentive to details to assist with solution-based applications working within Customer Relation Management tool. Anticipates and can provide clarification to ensure that team members are furthering PBS mission with clear information. Provides excellent customer service by providing courteous and knowledge-based experience within the role.Productivity-Proficiency in providing quality, productive work efficiently and timely to service the supporter

Preferred Education, Experience, and Skills

Customer service skills with returning customers or supporters. Prior database experience while interfacing with donors or customers.

• Classification:Admin Support Specialist
• Position Number: 20078326
• Employment Type: SHRA
• Appointment Type: Temporary
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range:$25.00/Hour
• Posting Open Date: 9/1/2026
• Posting Close Date: 9/9/2026 7:00 p.m. EST

Equal Employment Opportunity and Other Information

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum)is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum)participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information

Applicants needing assistance with the application process are asked to contact: [e-mail].