Member Support Specialist – Multistate Helpdesk

Molina Healthcare; Council Bluffs (IA); On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare in Council Bluffs, IA is seeking an entry-level Customer Service Representative to provide level I support for members and providers across Medicaid, Medicare and Marketplace lines. You will use phone, chat and email channels, document inquiries and resolve issues empathetically while upholding Molina values.

You will work scheduled shifts within Molina’s hours, aim to meet performance goals, and collaborate with internal and external stakeholders.

Qualifications

• Up to 1 year of customer service or call center experience.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Basic proficiency in Microsoft Office suite and applicable software programs.

Responsibilities

• Provides service support to members and/or providers via phone, chat and email across multiple states and products.
• Documents pertinent details related to inquiries.
• Meets or exceeds individual performance goals (call quality, attendance, etc.).
• Collaborates with internal/external stakeholders and follows scheduled hours.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal & written communication

Tools

Microsoft Office

CRM software

Job description

Molina Healthcare in Council Bluffs, IA is seeking an entry-level Customer Service Representative to provide level I support for members and providers across Medicaid, Medicare and Marketplace lines. You will use phone, chat and email channels, document inquiries and resolve issues empathetically while upholding Molina values.

You will work scheduled shifts within Molina’s hours, aim to meet performance goals, and collaborate with internal and external stakeholders.