Member & Provider Support Center Advocate

Molina Healthcare; Cincinnati (OH); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Zusammenfassung

Molina Healthcare is seeking a customer-focused support professional to deliver level I assistance to Molina members and providers. You will handle inquiries via phone, chat, and email, document interactions, and strive to exceed service expectations while maintaining confidentiality.

Caseload spans Medicaid, Medicare, and Marketplace lines. You will work within Molina hours, meet performance targets, and collaborate with a broad network to resolve issues efficiently.

Qualifikationen

• Up to 1 year of customer service/call center experience or equivalent education/experience.
• Strong customer service skills with attention to detail.
• Ability to maintain confidentiality and comply with HIPAA.
• Good verbal and written communication abilities.
• Proficiency in Microsoft Office and related software.

Aufgaben

• Provide level I support to Molina members and providers across multiple channels.
• Document customer inquiries and resolutions accurately.
• Meet performance goals for call quality, attendance, and efficiency.
• Collaborate with internal/external stakeholders to resolve issues.
• Support provider needs related to benefits, portal access, and claims status.

Kenntnisse

Customer service

Data processing

HIPAA compliance

Communication (verbal & written)

Time management

Confidentiality

Microsoft Office

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Jobbeschreibung

Molina Healthcare is seeking a customer-focused support professional to deliver level I assistance to Molina members and providers. You will handle inquiries via phone, chat, and email, document interactions, and strive to exceed service expectations while maintaining confidentiality.

Caseload spans Medicaid, Medicare, and Marketplace lines. You will work within Molina hours, meet performance targets, and collaborate with a broad network to resolve issues efficiently.