Member & Provider Support Specialist

Molina Healthcare; Ankeny (IA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare is seeking a personable Customer Support Specialist to provide level I service across multiple channels for members and providers. You will document inquiries, build rapport, and meet performance goals while following HIPAA requirements.

The role supports Medicaid, Medicare and Marketplace lines, with shifts in Molina's hours and potential overtime. Strong communication and organizational skills are essential for success.

Qualifications

• 1 year or less in customer service or call center environments.
• Strong customer service skills.
• Attention to detail and time management.
• Ability to maintain confidentiality and comply with HIPAA.
• Effective verbal and written communication.

Responsibilities

• Provide multi-channel support to members and providers across states.
• Accurately document inquiries and follow up.
• Build rapport with customers and respond empathetically.
• Meet performance goals for call quality and attendance.
• Collaborate with internal and external stakeholders.
• Assist with member eligibility, benefits, provider portal, and claims status.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Tools

Microsoft Office

CRM software

Job description

Molina Healthcare is seeking a personable Customer Support Specialist to provide level I service across multiple channels for members and providers. You will document inquiries, build rapport, and meet performance goals while following HIPAA requirements.

The role supports Medicaid, Medicare and Marketplace lines, with shifts in Molina's hours and potential overtime. Strong communication and organizational skills are essential for success.