Member & Provider Support Center Specialist

Molina Healthcare; United States; On-site; USD 15,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

EOE employer

Job summary

Molina Healthcare is seeking a Customer Service Associate to provide level I support for members and providers across multiple states. You will resolve inquiries, document details, and uphold HIPAA standards while delivering empathetic service aligned with Molina values.

Responsibilities include handling calls, chats, and emails, maintaining service levels, and collaborating with internal teams to address eligibility and benefits questions.

Qualifications

• Up to 1 year of customer service in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to handle confidential information (HIPAA).
• Detail-oriented with good time management.
• Proficient with Microsoft Office.

Responsibilities

• Assist members/providers via phone, chat, and email.
• Document inquiries accurately.
• Meet performance goals for call quality and attendance.
• Support provider needs related to eligibility and benefits.
• Engage with stakeholders to resolve issues.

Skills

Customer service

Attention to detail

Communication skills

Time management

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Verint

Job description

Molina Healthcare is seeking a Customer Service Associate to provide level I support for members and providers across multiple states. You will resolve inquiries, document details, and uphold HIPAA standards while delivering empathetic service aligned with Molina values.

Responsibilities include handling calls, chats, and emails, maintaining service levels, and collaborating with internal teams to address eligibility and benefits questions.