Member & Provider Support Specialist

Molina Healthcare; Cedar Rapids (IA); On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare in Cedar Rapids, IA is seeking an entry-level Customer Service Associate to provide frontline support to Molina members and providers. You will handle inquiries across phone, chat, and email, document details accurately, and help resolve issues with empathy and professionalism.

Responsibilities include meeting quality metrics, collaborating with internal teams, and ensuring timely follow-up on member eligibility, benefits, and claims status.

Qualifications

• Minimum one year in customer service, call center or fast-paced environment.
• Strong customer service and communication skills.
• Ability to process data accurately and maintain confidentiality.

Responsibilities

• Provide service support to members and providers via phone, chat and email across multiple states.
• Document relevant details of inquiries accurately.
• Respond empathetically to customer needs and build rapport.
• Work within Molina hours and follow scheduling protocols, including overtime/weekends if needed.
• Meet or exceed individual performance goals for call quality and attendance.
• Proactively engage with internal/external stakeholders to resolve issues.
• Take ownership of real-time solutions and timely follow-up with members/providers.
• Assist with inquiries on eligibility, benefits, provider portal, and claim status.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal & written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Molina Healthcare in Cedar Rapids, IA is seeking an entry-level Customer Service Associate to provide frontline support to Molina members and providers. You will handle inquiries across phone, chat, and email, document details accurately, and help resolve issues with empathy and professionalism.

Responsibilities include meeting quality metrics, collaborating with internal teams, and ensuring timely follow-up on member eligibility, benefits, and claims status.