Member Support & Experience Specialist

Molina Healthcare; Brandon (MS); On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a customer service–oriented professional to provide level I support to Molina members and providers. This role handles calls, chats, and emails across Medicaid, Medicare, and Marketplace lines, resolving issues with empathy and accuracy.

You will document inquiries, follow schedules, and collaborate with internal/external teams to enhance the member and provider experience while meeting performance goals.

Qualifications

• Experience in customer service or call center roles.
• Strong verbal and written communication skills.
• Attention to detail and time-management.
• Ability to maintain HIPAA confidentiality.
• Proficiency with Microsoft Office.

Responsibilities

• Provide service support to Molina members and providers via phone, chat, and email.
• Document inquiries accurately and follow up to resolve issues.
• Adhere to schedules, breaks, overtime as needed.
• Collaborate with internal stakeholders to improve the member experience.
• Meet or exceed performance goals for quality, attendance, and call handling.

Skills

Customer service

Data processing

HIPAA

Microsoft Office

Microsoft Teams

Salesforce

Genesys

Tools

Microsoft Office

Salesforce

Genesys

Microsoft Teams

Job description

Molina Healthcare is seeking a customer service–oriented professional to provide level I support to Molina members and providers. This role handles calls, chats, and emails across Medicaid, Medicare, and Marketplace lines, resolving issues with empathy and accuracy.

You will document inquiries, follow schedules, and collaborate with internal/external teams to enhance the member and provider experience while meeting performance goals.