Member Support Specialist II — Healthcare

Health Care Service Corporation; Birmingham (AL); On-site; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation is seeking a call center representative to respond to member and physician inquiries by phone and written communications. The role emphasizes research, accurate information, and timely responses while maintaining professionalism in a fast-paced environment.

The position requires a high school diploma or GED and at least 1 year of healthcare or health insurance customer service experience, with strong communication and data entry skills.

Qualifications

• High school diploma or GED.
• 1 year customer service experience in a health care or health insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Respond to telephone and written inquiries in a prompt, accurate and objective manner.
• Conduct research as part of resolving member and physician inquiries.
• Spend approximately 90% of the scheduled time on the phone according to business need.
• Work under supervision in a call center environment to assist members and physicians.

Skills

Customer service

Research and problem solving

Interpersonal communication

Verbal communication

Written communication

Analytical thinking

Organizational skills

Phone-based work

Data entry

Typing

Education

High school diploma or GED

Job description

Health Care Service Corporation is seeking a call center representative to respond to member and physician inquiries by phone and written communications. The role emphasizes research, accurate information, and timely responses while maintaining professionalism in a fast-paced environment.

The position requires a high school diploma or GED and at least 1 year of healthcare or health insurance customer service experience, with strong communication and data entry skills.