Member Services Specialist II

Molina Healthcare; Chicago (IL); On-site; USD 16,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

EOE

Job summary

Molina Healthcare is seeking a Level II support center agent to provide customer service excellence to Molina members and providers across multiple states using phone, chat and email. You will document calls, resolve issues, participate in process improvements, and support HIPAA compliance while meeting performance goals.

This full-time role requires handling high-volume inquiries, maintaining confidentiality, and collaborating with internal teams to enhance member and provider experiences.

Qualifications

• At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Proficiency in Microsoft Office suite and applicable software programs.
• Effective verbal and written communication skills.

Responsibilities

• Provides service support to members and/or providers via phone, chat and email across multiple states and products.
• Documents calls across multiple platforms accurately.
• Resolves member/provider inquiries and concerns with timely follow-up.
• Works shifts within Molina hours and may include overtime/weekends.
• Delivers excellent customer service and strives for first call resolution.
• Engages with stakeholders to improve member/provider engagement and retention.

Skills

Customer service

Data processing

Attention to detail

Verbal and written communication

HIPAA compliance

Tools

Microsoft Office Suite

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare is seeking a Level II support center agent to provide customer service excellence to Molina members and providers across multiple states using phone, chat and email. You will document calls, resolve issues, participate in process improvements, and support HIPAA compliance while meeting performance goals.

This full-time role requires handling high-volume inquiries, maintaining confidentiality, and collaborating with internal teams to enhance member and provider experiences.