Member Services & Support Specialist

Personify Health, Inc.; Covington (LA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive base salary + benefits

Paid Time Off

Professional development

Diversity and inclusion

Job summary

Personify Health, Inc. is seeking a Member Services Representative to provide attentive customer service to clients, handling inbound calls and assisting members with website or product issues.

You will navigate multiple databases and maintain professional communication with customers and staff. The role requires a high school diploma, at least one year of call center experience, strong written and verbal skills, and the ability to type 30 wpm.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience in a call center.
• Familiar with cloud-based contact center software desirable.
• Excellent written and verbal communication skills.
• Ability to type 30 wpm minimum with accuracy.

Responsibilities

• Provide attentive customer service to clients and assist members with website or product issues.
• Handle inbound calls and respond to a variety of requests.
• Maintain professional oral and written communication with customers and staff.
• Research and resolve issues using company databases and tools.
• Follow up on inquiries and escalate when needed.

Skills

Customer service

Communication

Typing speed

Multitasking

Technical troubleshooting

Problem solving

Education

High school diploma or equivalent

Some University education

Tools

Cloud-based contact center software

Job description

Personify Health, Inc. is seeking a Member Services Representative to provide attentive customer service to clients, handling inbound calls and assisting members with website or product issues.

You will navigate multiple databases and maintain professional communication with customers and staff. The role requires a high school diploma, at least one year of call center experience, strong written and verbal skills, and the ability to type 30 wpm.