Member Services Associate I

Patriot Mobile; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A wireless service provider based in Texas seeks a Member Services Associate 1 to provide front-line support for inquiries related to accounts and billing. The ideal candidate will possess strong communication and organizational skills while delivering an exceptional customer experience. Responsibilities include handling customer questions and maintaining member records in real-time. A high school diploma or GED is required; previous call center experience is preferred but not mandatory.

Qualifications

• Exceptional verbal, written and interpersonal skills are essential.
• Must analyze situations quickly and make effective decisions.
• Ability to work in a fast-paced environment and multi-task.

Responsibilities

• Handle customer inquiries on accounts, billing, and services.
• Provide accurate and friendly support for a positive experience.
• Access and maintain member records in real-time.

Skills

Exceptional communication

Ability to make decisions

Strong organizational skills

Proficient with Microsoft Office Suite

Education

High School diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Job description

Company Overview

Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview

The Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing, and services. This role requires strong communication skills, a problem-solving mindset, and the ability to navigate internal systems efficiently while delivering an outstanding customer experience.

Essential Functions and Responsibilities

• Handle general customer questions related to accounts, billing, and service-related concerns.
• Provide prompt, accurate, and friendly support to ensure a positive member experience.
• Access, update, and maintain accurate member records in real-time during interactions.
• Identify and elevate complex issues to higher-level support teams or supervisors as necessary.
• Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times.
• Build a strong foundation in delivering high-quality interactions and problem resolution.
• Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
• Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

Required Knowledge/Skills/Abilities

• Exceptional communication; verbal, written and interpersonal communication skills.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Ability to work in a fast-paced environment and multi-task on work assignments.
• Strong organizational skills.
• Dependable, including excellent attendance.
• Willing to work overtime and Saturdays.
• Proficient with Microsoft Office Suite including MS teams.

Education and Experience

• High School diploma or GED required; Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Call center experience preferred but not required.

Physical Requirements

• Must be able to sit or stand for long periods.
• Must be able to work in an office environment.
• Must be able to lift and move items up to 25 pounds.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.

Please note that a background check and drug screen will be required before the first day of employment.