Inbound Sales Agent

Patriot Mobile; Grapevine (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Flexible schedule

Job summary

A wireless service provider in Grapevine, Texas, is seeking an inbound sales agent to handle calls from prospective members and promote its services. The ideal candidate will possess excellent communication skills and a strong desire to succeed in sales, with at least 2 years of inside sales experience preferred. Responsibilities include achieving sales goals and providing exceptional service. This role requires a flexible schedule and proficiency with Microsoft Office. Competitive salary and benefits are available.

Qualifications

• Minimum 2 years of inside sales experience, preferably in wireless or cell phone.
• Excellent verbal and written communication skills are essential.
• Strong desire to succeed with a great work ethic required.

Responsibilities

• Answer inbound calls and generate sales from prospective members.
• Achieve monthly sales and performance goals.
• Provide exceptional service with every interaction.

Skills

Verbal communication skills

Written communication skills

Customer service

Sales techniques

Self-motivation

Computer proficiency

Education

Associate Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

Patriot Mobile (PM) is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview

The inbound sales agent will answer inbound calls from prospective/current members interested in supporting Conservative causes by buying new lines of service. Ideal candidates are highly motivated, well-spoken, and want to join a growing service-centric team. They will enthusiastically communicate the four pillars of PM's mission statement and set expectations regarding the activation process. A primary function will also be the collection of key information required for the smooth transition and activation of the prospective member's mobile carrier service.

Essential Functions and Responsibilities

• Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed.
• Achieve monthly sales and performance goals as outlined by management.
• Provide exceptional quality and service with every interaction.
• Present information to prospects/members in a clear, concise, and professional manner.
• Value every call and lead; treat members with empathy and care.
• Field inbound calls, outbound follow-up, while providing potential members with the information needed to close the sale.
• Use a consultative sales approach to build rapport and determine the device/plan that best meets members' needs.
• Utilize CRM tools to enter member account information, leads, orders, and upgrades.
• Stay current with Conservative causes and industry information, news, technology, and events.
• Perform other duties as assigned by management.

Required Knowledge/Skills/Abilities

• Excellent verbal and written communication skills.
• Understand business-to-consumer selling process and phone sales techniques.
• Strong desire to succeed through self-motivation, customer service, and a great work ethic.
• Highly proficient computer skills with multiple programs open, including Microsoft Office.
• Dependable, including excellent attendance.
• Flexible schedule with a willingness to work evenings and/or Saturdays.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.

Education and Experience

• Minimum 2 years of inside sales experience, wireless/cell phone preferred.
• Associates Degree from a regionally accredited college or equivalent combination of work and education experience required.
• Bachelor's degree from a regionally accredited college preferred.

Physical Requirements

• Must be able to sit or stand for long periods of time.
• Must be able to work in a variety of spaces to include cubicle, counter, and/or desk areas.
• Must be able to lift and move items up to 25 pounds.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.

Please note that a background check and drug screen will be required before the first day of employment.