Member Support Specialist — Loyalty & Customer Care

Remote Jobs; Alpharetta (GA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Quarterly perks program

Job summary

PDI Technologies is seeking a Member Support Specialist to assist members with questions and complaints, using deep knowledge of payment and loyalty programs. You will collaborate across teams to ensure efficient resolution and exceptional service, while maintaining confidentiality and integrity in a fast-paced environment.

The role emphasizes problem solving, analytical thinking, and strong communication with a focus on learning about new programs and policies.

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus.
• Strong written and verbal communication skills.
• Ability to build relationships across the organization and work independently or in a team.

Responsibilities

• Address member inquiries professionally to build long-term memberships.
• Resolve issues efficiently and contribute to the company's bottom line.
• Monitor email queue and handle member inquiries in a timely manner.
• Follow up on member inquiries and take specific actions.
• Work on short-term projects to support new programs.
• Collaborate with Management to stay updated on product knowledge and policy changes.
• Protect confidential customer information with integrity.
• Report systemic issues and trends to management.
• Participate in training and other duties as assigned.

Skills

Customer service

Communication

Analytical thinking

Typing speed

Education

High school diploma/GED

Tools

MS Office

Job description

PDI Technologies is seeking a Member Support Specialist to assist members with questions and complaints, using deep knowledge of payment and loyalty programs. You will collaborate across teams to ensure efficient resolution and exceptional service, while maintaining confidentiality and integrity in a fast-paced environment.

The role emphasizes problem solving, analytical thinking, and strong communication with a focus on learning about new programs and policies.