Member Experience Specialist, Contact Center

BeneCard PBF; Mechanicsburg (Cumberland County); Hybrid; USD 35,000 - 52,000; Full time

Job summary

BeneCard PBF is seeking a Member Services Representative to operate in a fast-paced contact center in Mechanicsburg, PA. You will respond to member and provider inquiries, document interactions, and support accurate information across several internal systems.

The ideal candidate brings 3+ years in a high-volume center, excellent communication skills, and a commitment to quality service while adhering to policies and privacy standards.

Qualifications

• Minimum three years of contact center or call center experience.
• Experience handling high-volume inbound calls and fast-paced environments.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Handle inbound calls from members and providers with professionalism.
• Document interactions accurately across multiple systems.
• Meet service, productivity, and quality metrics and escalate when needed.
• Stay informed on policies, procedures, and regulatory requirements.

Skills

Customer service

Multitasking

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

BeneCard PBF is seeking a Member Services Representative to operate in a fast-paced contact center in Mechanicsburg, PA. You will respond to member and provider inquiries, document interactions, and support accurate information across several internal systems.

The ideal candidate brings 3+ years in a high-volume center, excellent communication skills, and a commitment to quality service while adhering to policies and privacy standards.