Hybrid Member Support Specialist: Growth & Impact

PDI Technologies, Inc.; Dallas (TX); Híbrido; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Professional certifications

Leadership development

Descripción de la vacante

PDI Technologies, Inc. seeks a cheerful Member Support Specialist to assist its members with questions and complaints, using deep knowledge of loyalty programs and payment options.

You will collaborate with internal teams to resolve issues with courtesy and urgency, while delivering thoughtful, accurate responses. The ideal candidate has 1–2 years in helpdesk or call center, a high school diploma, and excellent written and verbal communication.

Formación

• 1–2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma/GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Individual should be technically literate and possess analytical thinking skills
• The employee must have the ability to work various shifts should the business need arise
• Proficiency with MS Office and good typing skills (min. 40 wpm)
• Provide a positive, professional, empathetic, and customer-focused manner
• Solid organization and work prioritization skills
• Care to do a great job and desire to grow professionally

Responsabilidades

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company’s bottom line.
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Conocimientos

Customer service

Communication

Typing 40 wpm

Team collaboration

Problem solving

Integrity

MS Office

Educación

High school diploma/GED

Herramientas

MS Office

Descripción del empleo

PDI Technologies, Inc. seeks a cheerful Member Support Specialist to assist its members with questions and complaints, using deep knowledge of loyalty programs and payment options.

You will collaborate with internal teams to resolve issues with courtesy and urgency, while delivering thoughtful, accurate responses. The ideal candidate has 1–2 years in helpdesk or call center, a high school diploma, and excellent written and verbal communication.