Member Support Specialist - Help Members Thrive

General Electric Credit Union; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k with match

Tuition reimbursement

Volunteer opportunities

On-site clinic

Job summary

General Electric Credit Union is seeking a Member Service Representative to serve as the primary contact for members, handling inquiries and transactions via inbound calls. You will strive for first-contact resolution and deliver exceptional member experiences.

Ideal candidates have a high school diploma or GED and at least six months of customer service experience, with a preference for call center or financial institution backgrounds. Join a cooperative culture with strong growth opportunities.

Qualifications

• High school diploma or GED required.
• Minimum six months of experience in customer service required.
• Prior call center experience preferred.
• Prior experience in a financial institution or related field preferred.

Responsibilities

• Respond to inbound member calls and strive for first-contact resolution.
• Address general account questions and online banking issues.
• Handle credit and debit card inquiries and related transactions.
• Educate members on credit union products and services to meet their needs.
• Recommend products to enhance members' financial lives.
• Collaborate with internal teams to resolve inquiries and issues.
• Relay member feedback through appropriate channels for action.

Skills

Customer service

Communication skills

Multi-tasking

Interpersonal skills

MS Office

Education

High school diploma or GED

Tools

Credit Union systems

Job description

General Electric Credit Union is seeking a Member Service Representative to serve as the primary contact for members, handling inquiries and transactions via inbound calls. You will strive for first-contact resolution and deliver exceptional member experiences.

Ideal candidates have a high school diploma or GED and at least six months of customer service experience, with a preference for call center or financial institution backgrounds. Join a cooperative culture with strong growth opportunities.