Member Support Specialist — Growth & Impact

Planstin; Saint George (UT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Health insurance

Dental insurance

Vision insurance

Accident coverage

401k match

Free snacks

Clinic membership

Onsite lunches

Job summary

Planstin seeks a Member Support Associate to guide members through their healthcare journey, answering questions, resolving issues, and ensuring a high-touch, personalized experience. You will serve as a primary contact for members and coordinate with internal teams to meet needs.

The role emphasizes mission-driven, empathetic service and long-term career growth within Planstin's Growing Individual team in Southern Utah.

Qualifications

• Experience in customer service or related roles in fast-paced environments.
• Clear verbal and written communication; ability to build trust.
• Problem-solve at root level and manage complex situations.
• Comfort working across multiple systems and platforms (e.g., Microsoft Teams).
• Highly organized with multiple conversations and follow-ups.

Responsibilities

• Proactively outreach to leads via email, text, and phone calls to drive engagement.
• Serve as primary contact for members, providing ongoing support and follow-up.
• Answer questions and guide members through their membership and services.
• Coordinate with internal and partner teams to resolve member needs.
• Maintain detailed documentation of member interactions in internal systems.

Skills

Customer service

Communication

Problem solving

Microsoft Teams

Organizational skills

Adaptability

Member-first mindset

Tools

Microsoft Teams

Job description

Planstin seeks a Member Support Associate to guide members through their healthcare journey, answering questions, resolving issues, and ensuring a high-touch, personalized experience. You will serve as a primary contact for members and coordinate with internal teams to meet needs.

The role emphasizes mission-driven, empathetic service and long-term career growth within Planstin's Growing Individual team in Southern Utah.