Member Success Concierge: Health Support Specialist

Superpower; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Superpower is seeking a Member Success Representative to provide high-touch concierge support. As the first point of contact for members, you will assist with scheduling and onboarding, ensuring every interaction is seamless and empathetic.

The ideal candidate has customer support experience, strong critical thinking skills, and a passion for transforming healthcare. This full-time position requires working 40 hours/week from Wednesday to Sunday.

Qualifications

• 2+ years of customer support experience in a fast-paced environment, preferably in healthcare.
• Strong written communication skills and critical thinking abilities.
• Organized and proactive, with meticulous attention to detail.

Responsibilities

• Serve as the first point of contact for members.
• Assist with scheduling blood draws and onboarding.
• Handle inquiries and issues resourcefully.

Skills

Customer support experience

Critical thinking

Problem-solving skills

Written communication skills

Organizational skills

Adaptability

Team-oriented mindset

Empathetic support

Job description

Superpower is seeking a Member Success Representative to provide high-touch concierge support. As the first point of contact for members, you will assist with scheduling and onboarding, ensuring every interaction is seamless and empathetic.

The ideal candidate has customer support experience, strong critical thinking skills, and a passion for transforming healthcare. This full-time position requires working 40 hours/week from Wednesday to Sunday.