Member Experience Specialist — Remote, Part-Time

Switchyards; Atlanta (GA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Switchyards membership

Premium coffee culture

Job summary

Switchyards is seeking a contract Member Support Representative in Atlanta with remote flexibility for 20 hours per week, expanding to a full-time role in 2027. You will respond to member inquiries, assist with memberships, billing, and club access, and deliver thoughtful, personalized support aligning with our hospitality brand.

Ideal candidates have 1–3 years in customer-facing roles, excellent written communication, and a proactive, calm problem-solving mindset to enhance member experiences

Qualifications

• 1-3 years of experience in customer support, hospitality, retail, or another customer-facing role.
• Exceptional written communication with a warm, friendly, professional tone.
• Experience using customer support tools or ticketing systems is a plus.
• Willingness to learn quickly and become an expert on the Switchyards membership experience.

Responsibilities

• Respond to member questions via email, chat, and other support channels.
• Help with account questions, billing, memberships, club access, waitlists, reservations, and troubleshooting.
• Deliver timely, thoughtful, personalized support that reflects the Switchyards brand and hospitality.
• Escalate complex issues to appropriate teams and keep members informed.

Skills

Customer support

Written communication

Ticketing systems

Attention to detail

Multitasking

Learning quickly

Hospitality mindset

Tools

Ticketing software

Job description

Switchyards is seeking a contract Member Support Representative in Atlanta with remote flexibility for 20 hours per week, expanding to a full-time role in 2027. You will respond to member inquiries, assist with memberships, billing, and club access, and deliver thoughtful, personalized support aligning with our hospitality brand.

Ideal candidates have 1–3 years in customer-facing roles, excellent written communication, and a proactive, calm problem-solving mindset to enhance member experiences