Member Support Specialist (Fully Remote)

Collective; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Flexible PTO

401k

Equity

16 weeks parental leave

Job summary

Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.

We’re seeking a client-focused onboarding specialist to guide new members, answer inquiries by email and phone, and communicate clearly to build trust.

Responsibilities

• Guide new members through onboarding as their primary point of contact.
• Build trust through timely, clear, and professional communication.
• Manage inbound inquiries about product, process, taxes, and accounting via email and phone.
• Assist with tax, accounting, payroll, and U.S. corporate structure questions.
• Proactively send updates on key onboarding milestones.

Job description

• Guide new members through onboarding as their primary point of contact.
• Build trust through timely, clear, and professional communication.

What You'll Do:

• Manage inbound inquiries about product, process, taxes, and accounting via email and phone.
• Assist with tax, accounting, payroll, and U.S. corporate structure questions.
• Proactively send updates on key onboarding milestones.

What We Offer:

• Remote-friendly environment with flexibility to work from home.
• Comprehensive medical, dental, and vision coverage.
• Flexible PTO, 401k, equity, and 16 weeks paid parental leave.

Collective

Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.