Member Support Specialist - Elevate Members (Call Center)

Pimafederal; Tucson (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Paid holidays

Tuition Reimbursement

On-site car repair service

Job summary

Pima Federal Credit Union in Tucson, AZ is hiring a full-time Member Support Specialist to handle calls, transfers, and online support, while promoting financial products to members. You will strive to build lasting relationships and deliver exceptional service in a team-oriented culture.

The role focuses on assisting members from start to finish, maintaining up-to-date knowledge of products and services, and supporting member wealth and satisfaction through thoughtful recommendations.

Qualifications

• High school diploma or equivalent.
• One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
• Call Center Experience preferred.
• Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
• Working knowledge of Symitar (Episys) preferred.
• Bilingual - English/Spanish (preferred).

Responsibilities

• Provide exceptional customer service to our members in a call center environment.
• Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, and account maintenance.
• Assist with accepting loan applications via telephone and build strong member relationships.

Skills

Customer service

Call center experience

Microsoft Office

Symitar (Episys)

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Symitar (Episys)

Job description

Pima Federal Credit Union in Tucson, AZ is hiring a full-time Member Support Specialist to handle calls, transfers, and online support, while promoting financial products to members. You will strive to build lasting relationships and deliver exceptional service in a team-oriented culture.

The role focuses on assisting members from start to finish, maintaining up-to-date knowledge of products and services, and supporting member wealth and satisfaction through thoughtful recommendations.