Member Support & Operations Specialist I

Central State Credit Union; Stockton (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

Central State Credit Union in Stockton, CA is seeking a Support Services Specialist I to provide broad back-office support for members and staff. The role reports to the Support Services Manager and is non-exempt with hourly compensation.

This position handles mail correspondence, wire requests, mobile and home banking tasks, ACH processing, and dispute resolution while ensuring accuracy and compliance with applicable regulations. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent required.
• Minimum one to two years teller experience or equivalent is required.

Responsibilities

• Process correspondence received by mail, including deposits verification, levies, and check orders through home banking and other member correspondence.
• Assist with member support duties including wire requests, mobile banking, home banking, ACH share drafts, negative shares, and member disputes.
• Review policies and procedures to ensure compliance with applicable regulations.
• Provide accurate information and support for wire requests, Mobile/Home Banking, ACH, share drafts, and disputes.
• Review daily exception reports for certificate maturity, payroll deductions, and transfer groups; correct errors and process exceptions.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Typing

Microsoft Word

Organization

Time management

Driver's license

Stress management

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Central State Credit Union in Stockton, CA is seeking a Support Services Specialist I to provide broad back-office support for members and staff. The role reports to the Support Services Manager and is non-exempt with hourly compensation.

This position handles mail correspondence, wire requests, mobile and home banking tasks, ACH processing, and dispute resolution while ensuring accuracy and compliance with applicable regulations. A valid driver’s license is required.