Member Support Analyst - Customer Experience & Ops

R2 Global; Miami, Northern (FL, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

TalentoHC partners with a well-established organization in the restaurant and foodservice industry to hire a Member Support Analyst in Miami, on-site five days a week. The role blends customer service, administrative coordination, reporting, and analytical support, serving as a key contact for members and internal stakeholders.

The ideal candidate will have a strong customer-service mindset, excellent organization, and communication skills, with the ability to manage multiple priorities in a

Qualifications

• Associate or bachelor’s degree in Business Administration or a related field preferred.
• 2–5 years of experience in customer support, administrative support, business coordination, operations, or a related function.
• Experience within the QSR, restaurant, hospitality, or foodservice industry is preferred.
• Experience working with help desk or ticketing platforms such as Zendesk is a plus.
• Intermediate proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Strong analytical and problem-solving skills with the ability to evaluate information and recommend practical solutions.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to manage multiple priorities, deadlines, and stakeholder requests while remaining organized and accountable.
• Strong customer-service orientation with empathy.

Responsibilities

• Provide responsive, professional support to members through help desk calls and emails, with an emphasis on delivering a positive customer experience.
• Respond to member inquiries within established service-level expectations and document requests, resolutions, procedures, and changes within Zendesk.
• Troubleshoot member issues, identify appropriate solutions, and escalate more complex matters when necessary.
• Support users of the organization’s pricing management platform, including franchisees and IT professionals, with troubleshooting, coordination, and general system assistance.
• Manage user setup and maintenance for master-level website accounts across multiple stakeholder groups.
• Assist with the daily review, organization, and follow-up of emails, correspondence, and member requests.
• Prepare follow-up communications, meeting summaries, and other member-facing materials.
• Assist with the preparation and proofreading of newsletters, updates, and other member communications.
• Support reporting and analysis activities, including reconciliation support, coupon analysis, pricing analysis, and other business reporting.
• Create presentations, spreadsheets, charts, reports, and meeting materials.
• Track project timelines, deliverables, and follow-up items to help ensure timely completion.
• Collaborate across departments to resolve member needs and support broader organizational initiatives.
• Provide additional operational and project support based on evolving business priorities.

Skills

Customer service

Administrative support

Operations coordination

Data reporting

Zendesk

MS Office

Communication

Education

Associate or bachelor’s degree in Business Administration or related field

Tools

Zendesk

Microsoft Office

Job description

TalentoHC partners with a well-established organization in the restaurant and foodservice industry to hire a Member Support Analyst in Miami, on-site five days a week. The role blends customer service, administrative coordination, reporting, and analytical support, serving as a key contact for members and internal stakeholders.

The ideal candidate will have a strong customer-service mindset, excellent organization, and communication skills, with the ability to manage multiple priorities in a