Customer Service Analyst

Leeds Professional Resources; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Leeds Professional Resources is seeking a detail-oriented professional to serve as a key resource for customers and internal teams in a support and administrative role near Doral, FL. The position focuses on resolving inquiries, supporting help desk operations, and assisting with data analysis and reporting.

Responsibilities include creating dashboards and presentations in Excel and PowerPoint, preparing financial reports, and maintaining accurate documentation.

Qualifications

• 3-4 years of experience in customer service, help desk support, administrative support, data analysis, or a related business environment.
• Strong Microsoft Excel skills, including the ability to work with spreadsheets, formulas, sorting/filtering, and charts.
• Proficiency with Microsoft PowerPoint to create professional presentations and meeting materials.

Responsibilities

• Provide professional and timely customer service by responding to inquiries, resolving issues, and providing accurate information through phone, email, and other support channels.
• Provide help desk support by troubleshooting customer and internal user issues, documenting requests, and escalating complex matters when necessary.
• Assist with the preparation, review, and maintenance of financial reports.
• Create and maintain professional spreadsheets, charts, presentations, dashboards, and meeting materials using Microsoft Excel, PowerPoint, and other business applications.
• Perform other administrative, analytical, and customer support duties as assigned.

Skills

Customer service

Help desk support

Data analysis

Administrative support

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

This position serves as a key resource for customers and internal teams by resolving inquiries, providing help desk support, preparing reports and presentations, and assisting with data analysis and administrative activities. Near Doral, FL.

Key Responsibilities

• Provide professional and timely customer service by responding to inquiries, resolving issues, and providing accurate information through phone, email, and other support channels.
• Provide help desk support by troubleshooting customer and internal user issues, documenting requests, and escalating complex matters when necessary.
• Assist with the preparation, review, and maintenance of financial reports.
• Create and maintain professional spreadsheets, charts, presentations, dashboards, and meeting materials using Microsoft Excel, PowerPoint, and other business applications.
• Perform other administrative, analytical, and customer support duties as assigned.

Qualifications

• 3-4 years of experience in customer service, help desk support, administrative support, data analysis, or a related business environment.
• Strong Microsoft Excel skills, including the ability to work with spreadsheets, formulas, sorting/filtering, and charts.
• Proficiency with Microsoft PowerPoint and the ability to create professional presentations and meeting materials.