Member Support Lead

Bible Study Fellowship; Grapevine (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Bible Study Fellowship in Grapevine, TX, is seeking a Member Support Lead to manage a team of volunteers who assist BSF members with questions and navigation of BSF resources. The role serves as a bridge between Headquarters and field operations, ensuring alignment with BSF’s mission and policies while empowering members to engage more deeply with Bible study.

The position emphasizes onboarding and training, quick response to member requests, and effective supervision of volunteer staff, with a

Qualifications

• Minimum 1 year of Customer Service experience.
• Minimum 3 years of BSF experience required.
• BSF leadership experience preferred.
• Experience with BSF website and mobile apps preferred.
• Bachelor’s degree preferred.
• Strong communication and training abilities.

Responsibilities

• Ensure your team is onboarded, trained and familiar with current processes.
• Monitor and respond quickly and effectively to Member Support requests.
• Provide leadership and supervision to Volunteer Member Support Representatives.
• Ensure that the more complex issues are expedited and communicated to appropriate staff.
• Provide Technical Assistance and support to clients on computer systems, hardware and software issues.
• Prepare reports ensuring accurate data.
• Keep accurate records of requests and resolutions.

Skills

Customer service

Team leadership

Training & onboarding

Technical support

BSF experience

BSF website familiarity

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Video conferencing

Chat applications

BSF website/mobile apps experience

Job description

Location: Grapevine, TX (In‑Person)
Schedule: Monday–Thursday, 7:30 a.m.–5:00 p.m. CST, Friday 7:30 – noon.
Reports To: Director of Member Support and Mobilization
Bible Study Fellowship exists to help people around the world know Jesus Christ more deeply through in‑depth, Bible‑centered study. We envision a global community of believers transformed by God’s Word—people equipped to live out their faith, strengthen their churches, and impact their communities for the kingdom of God.
If you love training and supporting a group of volunteers who help our BSF members with answers to questions and help navigating the various technologies used to access the Bible Study resources, we have the perfect position for you!
The Member Support Lead provides support and training to our team of volunteers who support BSF members by answering questions about BSF and helping to navigate the website and apps used to study God’s word. This role serves as a key link between Headquarters and the field, ensuring alignment with BSF’s mission, vision, and policies while equipping members to dive deeper into bible study.

You Will Have The Opportunity To

• Ensure your team is onboarded, trained and familiar with current processes.
• Monitor and respond quickly and effectively to Member Support requests.
• Provide leadership and supervision to Volunteer Member Support Representatives.
• Ensure that the more complex issues are expediated and communicated to appropriate staff.
• Provide Technical Assistance and support to clients on computer systems, hardware and software issues.
• Prepare reports ensuring accurate data.
• Keep accurate records of requests and resolutions.

We Ask That You Bring

• Personal faith in Jesus Christ and agreement with BSF’s Statement of Faith, policies, and values.
• Minimum 1 year of Customer Service experience.
• Proficiency in videoconferencing and chat applications, workflow software and Microsoft Office (Word, Excel, PowerPoint).
• Minimum 3 years of BSF experience required.
• BSF leadership experience preferred.
• Experience with BSF website and mobile apps preferred.
• Bachelor’s degree preferred

Spiritual Requirements

• A personal relationship with Jesus Christ
• Alignment with BSF’s Statement of Faith, Human Sexuality Policy, Core Values, and Cultural Commitments
• Adherence to biblical conflict‑resolution principles (Matthew 18)