Volunteer Support & Training Lead

Bible Study Fellowship

Grapevine (TX)

On-site

USD 60,000 - 76,000

Full time

14 days+

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Job summary

Bible Study Fellowship in Grapevine, TX, is seeking a Member Support Lead to manage a team of volunteers who assist BSF members with questions and navigation of BSF resources. The role serves as a bridge between Headquarters and field operations, ensuring alignment with BSF’s mission and policies while empowering members to engage more deeply with Bible study.

The position emphasizes onboarding and training, quick response to member requests, and effective supervision of volunteer staff, with a

Qualifications

Minimum 1 year of Customer Service experience.
Minimum 3 years of BSF experience required.
BSF leadership experience preferred.
Experience with BSF website and mobile apps preferred.
Bachelor’s degree preferred.
Strong communication and training abilities.

Responsibilities

Ensure your team is onboarded, trained and familiar with current processes.
Monitor and respond quickly and effectively to Member Support requests.
Provide leadership and supervision to Volunteer Member Support Representatives.
Ensure that the more complex issues are expedited and communicated to appropriate staff.
Provide Technical Assistance and support to clients on computer systems, hardware and software issues.
Prepare reports ensuring accurate data.
Keep accurate records of requests and resolutions.