Member Success Specialist – Sensor Activation & Support

Twin Health; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Twin Health is seeking an L1 Member Support Associate to join our team and be on the front lines of the member experience, engaging with members via video, phone, and messaging channels.

This is a temp-to-hire role with a 90-day pathway to a permanent position, operating Tuesday–Saturday, 10:30am–7pm CST. You will troubleshoot, guide members through their Twin journey, and ensure high-quality support at scale.

Responsibilities

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
• Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience
• Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment
• Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime
• Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
• Document all interactions accurately and in real time, ensuring clear visibility across systems and teams
• Manage and resolve support cases within a ticketing system
• Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution

Job description

Twin Health is seeking an L1 Member Support Associate to join our team and be on the front lines of the member experience, engaging with members via video, phone, and messaging channels.

This is a temp-to-hire role with a 90-day pathway to a permanent position, operating Tuesday–Saturday, 10:30am–7pm CST. You will troubleshoot, guide members through their Twin journey, and ensure high-quality support at scale.