Member Support Associate Temp

Twin Health; United States; A distancia; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Twin Health is seeking an L1 Member Support Associate to join our team and be on the front lines of the member experience, engaging with members via video, phone, and messaging channels.

This is a temp-to-hire role with a 90-day pathway to a permanent position, operating Tuesday–Saturday, 10:30am–7pm CST. You will troubleshoot, guide members through their Twin journey, and ensure high-quality support at scale.

Responsabilidades

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
• Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience
• Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment
• Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime
• Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
• Document all interactions accurately and in real time, ensuring clear visibility across systems and teams
• Manage and resolve support cases within a ticketing system
• Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution

Descripción del empleo

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, "like type 2 diabetes and obesity" , with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person's metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Working here

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

As an L1 Member Support Associate, you are on the front lines of the Twin member experience, working directly with members throughout the day via video, phone, and messaging channels. This is a highly interactive, member-facing role where you will conduct Sensor Activation visits, troubleshoot in real time, and guide members through critical moments in their Twin journey. Success in this role requires strong presence and the ability to stay focused and engaged across a steady flow of member interactions. You will operate in a structured, queue-based environment where consistency, responsiveness, and quality in every interaction are key. We are looking for team members who are motivated by meaningful, hands-on work and who take pride in delivering high-quality support at scale. The ideal candidate brings professionalism, empathy, and attention to detail, while thriving in a fast-paced environment that requires both efficiency and care. This is a temp to hire role with opportunity to move into a permanent position after 90 days.

The schedule for this position is Tuesday-Saturday, 10:30am-7pm CST.

Responsibilities

• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors
• Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience
• Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment
• Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime
• Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences
• Document all interactions accurately and in real time, ensuring clear visibility across systems and teams
• Manage and resolve support cases within a ticketing system
• Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution