Member Success Representative

Superpower; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A healthcare technology company in San Francisco is seeking a Member Success Representative to provide high-touch support to its members. This entry-level position involves acting as a trusted guide, helping members navigate their health journey with attention to detail and empathy. Ideal candidates thrive in fast-paced environments, have customer support experience, and are passionate about enhancing the healthcare experience. The role requires commitment to privacy and a full-time schedule from Wed to Sun.

Qualifications

• 2+ years of customer support experience in a fast-paced environment.
• Strong problem-solving skills under pressure.
• Meticulous attention to detail.
• Warm, friendly written communication skills.
• Highly organized and proactive.
• Quick to learn and adaptable.
• Team-oriented with a supportive mindset.
• Passionate about transforming healthcare support.
• Understanding of HIPAA compliance or willingness to learn.
• Able to work full-time Wed-Sun 12pm - 9pm PST.

Responsibilities

• Act as the first point of contact for members.
• Guide members through their health journey with support.
• Help members schedule necessary services on the platform.
• Ensure every interaction is seamless and empathetic.

Skills

Customer support experience

Critical thinking

Attention to detail

Written communication

Organizational skills

Adaptability

Team-oriented mindset

Empathetic support

Job description

Superpower is looking to bring on a Member Success Representative to join our high‑touch concierge support team. This isn’t your average support role; our members deserve white‑glove concierge‑level support and we’re committed to going above and beyond.

As a Member Success Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions‑focused.

This role is best suited for someone who thrives in a fast‑paced, service‑driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support.

Qualifications

• 2+ years of customer support experience in a fast‑paced, high‑touch environment. Concierge and/or healthcare support experience is strongly preferred.
• Excellent critical thinking and problem‑solving skills, with a calm and resourceful approach under pressure.
• Meticulous attention to detail. You catch the small stuff that others might miss.
• Strong written communication skills. You’re warm, friendly, and fun to talk to. You bring positive energy to every interaction, and our members should feel excited to hear from you.
• Highly organized and proactive, able to anticipate member needs and go the extra mile to deliver exceptional support.
• Quick to learn and highly adaptable. You welcome new processes and are able to make changes as new developments roll out on the team. You're excited to always learn something new.
• A team‑oriented mindset. You're always ready to pitch in and support your team and our members.
• Passionate about transforming the healthcare experience and providing members with empathetic, high‑quality support.
• Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it.
• Able to work a full‑time schedule (40 hours/week), Wed‑Sun 12pm – 9pm PST.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Technology, Information and Internet