Fitness Membership Specialist

24 Hour Fitness USA, LLC; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert in California to deliver an exceptional guest experience and drive membership growth. You will enroll guests, explain fitness and retail offerings, and support new member onboarding while promoting our CARE sales approach.

The role emphasizes lead generation, appointment setting and collaboration with the Sales team to achieve revenue goals and member satisfaction. A dynamic, customer-focused environment awaits.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of the fitness industry is helpful.
• Ability to operate POS systems and membership software.
• Strong interpersonal communication and teamwork.
• CPR/AED certification within 60 days of employment.

Responsibilities

• Engage guests and members with CARE sales model to meet fitness needs.
• Tour facilities and describe services aligned to goals.
• Enroll members using company sales techniques and MAP.
• On-board and assist with member retention to boost profitability.
• Consistently meet or exceed personal and team sales goals.

Skills

Sales techniques

Interpersonal skills

POS systems

Membership software

Teamwork

Lead generation

Education

High School Diploma or GED

CPR and AED certification (within 60 days)

Bachelor's degree preferred

Tools

Lead Management System

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Expert in California to deliver an exceptional guest experience and drive membership growth. You will enroll guests, explain fitness and retail offerings, and support new member onboarding while promoting our CARE sales approach.

The role emphasizes lead generation, appointment setting and collaboration with the Sales team to achieve revenue goals and member satisfaction. A dynamic, customer-focused environment awaits.