Customer Service Representative

EMERGE; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

$20/hour

Overtime opportunities

Foot in the door with a rapidly scale‑

Job summary

EMERGE is partnering with a rapidly growing SaaS startup focused on simplifying payroll and health benefits. The Benefits Concierge position is client-facing, requiring professional written and verbal communication to maintain new and existing member relationships.

You will collaborate with your team to deliver excellent customer service. Responsibilities include managing day-to-day relationships, addressing member questions by phone or email, and ensuring inquiries are resolved promptly in a

Qualifications

• Excellent customer service to members.
• Experience handling high volumes of calls and emails.
• Desire to work in a fast-paced, rapidly growing startup environment.
• Desire to work in a high-performance, open, and collaborative environment.
• Strong time management and written/verbal communication in a team setting.

Responsibilities

• Manage day-to-day relationships and resolve client issues.
• Answer all member calls while maintaining a professional relationship.
• Respond quickly and accurately to system questions and issues.
• Follow up and return calls to members if calls are missed in a timely and effective manner.
• Ensure all member inquiries are completed, by phone or by email.

Job description

We are partnered with a rapidly growing SaaS (Software as a Service) startup with the mission of making company payroll and health benefits as simple as possible. They offer both traditional and ICHRA (Individual Choice Health Resource Allocation) options so employers can maximize benefit savings and employees can have a wide array of options when choosing their benefits packages.

The Benefits Concierge position is a client facing position where you will maintain new and existing member relationships. A successful candidate will be able to communicate with members in a professional verbal and written manner. You will collaborate with your team to successfully provide members with excellent customer service.

REWARDS

• $20/hour
• Ample opportunities for overtime
• Foot in the door opportunity with a rapidly scaling start-up

REQUIREMENTS

• Ability to provide excellent Customer Service to members
• Previous experience handling large volumes of calls and emails
• Ability and desire to work in a fast-paced, rapidly growing startup environment
• A desire to work in a high-performance, open, and collaborative environment
• Effectively demonstrate time management and written/verbal communication skills in a team-based environment.

RESPONSIBILITIES

• Manage day-to-day relationships and resolve client issues
• Answering all member calls while maintaining a professional relationship
• Respond quickly and accurately to system questions and issues
• Follow up and return calls to members if calls are missed in a timely and effective manner
• Ensure all member inquiries to completion, either by phone or by email

Expected hours: 40.0 per week

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with applicable employment laws, we provide a fair and equitable hiring process and reasonable accommodations where required. We value diversity and encourage candidates from all backgrounds and experiences to apply.