Support Specialist (Founding Team | AI-Powered Health)

Hundred Health; Sacramento (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Full health benefits

Annual Hundred Health membership

Job summary

Hundred Health is building an AI-powered health tech startup that aims to redefine modern healthcare and deliver a personal doctor in your pocket. We seek a Support Specialist Lead to be the face and voice of our members, solving problems fast and clearly while educating users.

You’ll work with product, engineering, and leadership to remove friction, protect confidentiality, and continually improve the member experience—driving impact at startup pace and scale.

Qualifications

• Experience in health-tech or high-touch service environments.
• Ability to manage member inquiries via chat, email, and phone.
• Strong organizational skills and startup pace.
• Ability to protect data confidentiality.
• Experience improving self-service resources.

Responsibilities

• Serve as the first point of contact for member inquiries via chat, email, and phone.
• Diagnose and resolve account, testing, and results-related issues with precision.
• Maintain and evolve a self-service help center.
• Collaborate with product, engineering, and operations to reduce friction.
• Provide insights from member sentiment to leadership.
• Ensure data confidentiality and compliance.

Skills

Customer support

Problem solving

Cross-functional collaboration

Data confidentiality

AI-assisted tooling

Communication clarity

Tools

AI tools

Job description

Join the Mission to Redefine Modern Healthcare.

Hundred Health is a fast-growing AI-powered consumer health tech startup redefining the future of healthcare.

Our mission is to help a billion people achieve their GHOAT (Greatest Health Of All Time) by turning complex medical data into actionable, personalized health protocols. We combine lab testing, wearables, and AI to deliver what we call a “personal doctor in your pocket” - a health co-pilot that adapts in real time.

Founded by multi-time founders with IPO and 9-figure exits, we’re backed by top-tier partners and building in the most exciting space in tech: the intersection of AI, longevity, and personalized health.

Now we need a fearless executor to help us move even faster.

If you’re looking to join a high-impact team on a category-defining journey, this is your moment.

The Role

We’re hiring a Support Specialist Lead to serve as a frontline operator who treats every member interaction as mission-critical. This is not a “customer service” job. This is a “give me the ball and I’ll run through walls” role.

You will be the face and voice of Hundred Health for our members, ensuring every interaction is fast, clear, and unforgettable. You’ll turn problems into solutions, questions into education, and feedback into fuel for the product. You will engage with product, engineering, executive leadership while solving challenges and helping our members reach their GHOAT.

What You’ll Be Doing

• Serve as the first point of contact for member inquiries via chat, email, and phone.
• Diagnose and resolve account, testing, and results-related issues with precision and urgency.
• Maintain and evolve a self-service help center to preempt common questions.
• Collaborate cross-functionally with product, engineering, and operations to eliminate friction points.
• Track member sentiment and deliver actionable insights to leadership.
• Ensure robust data and confidentiality compliance while safeguarding sensitive member information.
• Be an “army of one” utilizing AI and technology to innovate and deliver an ideal user experience for every user.

You Might Be a Fit If:

• You are passionate and driven by health and/or longevity
• You’re obsessively organized, fast, and detail-oriented.
• You thrive in startup speed and controlled chaos.
• You communicate with clarity and authority, even under pressure.
• You take ownership - you don’t pass the buck, you fix the issue.
• You’ve worked in health-tech, wellness, or a high-touch service environment.
• AI is your best friend, mentor and personal assistant

Compensation:

• Salary, equity, full health benefits.
• Annual Hundred Health membership.
• Annual credit in our marketplace.
• Wellness and longevity perks.