Member Success Representative

Superpower; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Superpower is seeking a Member Success Representative to provide exceptional concierge support to its members. This role involves acting as the first point of contact, guiding members through their health journeys, and ensuring every interaction is seamless and solutions-focused. Ideal candidates will have over 2 years of customer support experience, strong critical thinking skills, and a passion for improving healthcare. The position requires a full-time schedule from Wednesday to Sunday. Join Superpower and help transform healthcare by delivering compassionate support.

Qualifications

• 2+ years in customer support within a fast-paced environment preferred.
• Strong critical thinking and resourcefulness under pressure.
• Attention to detail in every interaction.

Responsibilities

• Act as the first point of contact for members.
• Assist members with scheduling blood draws and platform orientation.
• Ensure seamless and empathetic member interactions.

Skills

Customer support experience

Critical thinking

Problem-solving skills

Attention to detail

Written communication

Organizational skills

Adaptability

Team-oriented

Empathy

HIPAA compliance

Job description

Overview

Superpower is looking to bring on a Member Success Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white-glove concierge-level support and we’re committed to going above and beyond.

As a Member Success Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused.

This role is best suited for someone who thrives in a fast-paced, service-driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support.

Responsibilities

• Be the first point of contact for members and act as a trusted guide through their health journey with Superpower.
• Help members schedule a blood draw and orient them to the platform.
• Ensure every interaction is seamless, empathetic, and solutions-focused.

Qualifications

• 2+ years of customer support experience in a fast-paced, high-touch environment. Concierge and/or healthcare support experience is strongly preferred.
• Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
• Meticulous attention to detail; you catch the small stuff that others might miss.
• Strong written communication skills; warm, friendly, and engaging in interactions.
• Highly organized and proactive; able to anticipate member needs and deliver exceptional support.
• Quick to learn and highly adaptable; comfortable with new processes and developments.
• Team-oriented mindset with willingness to support colleagues and members.
• Passionate about transforming the healthcare experience and providing empathetic, high-quality support.
• Commitment to privacy and confidentiality with a strong understanding of HIPAA compliance or willingness to learn and uphold it.
• Ability to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST.

About Superpower

Superpower is a new health system on a mission to extend and enhance human life. We started with lab testing, then data aggregation / digital twin, then an AI doctor, and now peptides.