Member Success & Onboarding Lead | Remote + Equity

Sundae; San Diego (CA); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Equity opportunity

Comprehensive benefits

Generous PTO

Remote work environment

Job summary

Sundae is seeking a Member Success Coordinator in San Diego to guide members through onboarding and ensure ongoing engagement with our platform. This role demands exceptional organizational skills, project management abilities, and a passion for helping people succeed.

The Coordinator will coordinate various internal teams to support member launches, monitor satisfaction, and actively improve processes. Ideal candidates have experience in customer success, strong communication skills, and a detail-oriented mindset. Join us to make a meaningful impact in the lives of homeowners!

Qualifications

• Experience with customer success and project coordination.
• Strong ability to manage multiple projects and stakeholders.
• Excellent written and verbal communication skills.

Responsibilities

• Guide members through onboarding and engagement processes.
• Coordinate member communications and timelines.
• Monitor member satisfaction and feedback.

Skills

Organizational skills

Customer success

Project coordination

Relationship building

Verbal communication

Problem-solving

Education

2-5 years experience in customer success or related fields

Tools

Salesforce

Google Workspace

Project management tools (ClickUp, Asana, etc.)

Job description

Sundae is seeking a Member Success Coordinator in San Diego to guide members through onboarding and ensure ongoing engagement with our platform. This role demands exceptional organizational skills, project management abilities, and a passion for helping people succeed.

The Coordinator will coordinate various internal teams to support member launches, monitor satisfaction, and actively improve processes. Ideal candidates have experience in customer success, strong communication skills, and a detail-oriented mindset. Join us to make a meaningful impact in the lives of homeowners!