Member Success Advisor – Financial Accounts

inspiracareers; Oak Brook (IL); Remote; USD 42,000 - 56,000; Full time

Job summary

Inspira Financial is seeking a customer service specialist to support members via phone, email, and chat in a fast-paced center. You will explain account benefits, guide users through tools, and provide friendly, knowledgeable assistance while upholding privacy and compliance standards.

The role emphasizes empathy, patience, and accuracy, with training and equipment provided. You will work remotely, handle high volume, and collaborate with internal teams to resolve inquiries and improve member

Qualifications

• 2+ years of experience in Customer Service in a call center environment
• No degree required
• Preferred education: Bachelor's Degree or 1-3 years of direct H&B experience

Responsibilities

• You will be responsible for helping members understand how their Inspira Financial accounts work.
• When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported.
• You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
• You will ensure all work is compliant with internal QA standards and policies.
• You will utilize digital tools and assistanceto guide you through your interactions, including knowledge management systems.

Skills

Customer service

Communication

Empathy

Digital workflows

Microsoft Office

Typing 50 WPM

Multitasking

Problem solving

Education

Bachelor's degree preferred

Job description

Inspira Financial is seeking a customer service specialist to support members via phone, email, and chat in a fast-paced center. You will explain account benefits, guide users through tools, and provide friendly, knowledgeable assistance while upholding privacy and compliance standards.

The role emphasizes empathy, patience, and accuracy, with training and equipment provided. You will work remotely, handle high volume, and collaborate with internal teams to resolve inquiries and improve member