Remote Customer Support Specialist | Health & Wealth

Inspira Financial; Oak Brook (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Healthcare

401(k) savings plan

Paid time off

Parental leave

Job summary

Inspira Financial is hiring a Support Specialist to respond to accountholder inquiries in our high-volume contact center. You will educate customers on FSA/HSA products, COBRA, and account features while coordinating with internal departments to resolve requests.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems to support accountholders and maintain positive relationships. 0–2 years in customer service and financial services preferred.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• 0-2 years of experience in customer service/call center.
• 1+ years of experience in financial services industry preferred.
• Familiarity with health reimbursement accounts (FSA/HSA) or retirement accounts and IRS rules (R&W) preferred.
• Familiarity with Salesforce/Service Cloud preferred.
• Bilingual language skills preferred.

Responsibilities

• Respond to accountholder inquiries in the contact center with friendly, helpful service.
• Explain benefits and policies to help accountholders maximize their plans.
• Ensure work complies with internal QA standards and policies.
• Assist accountholders with online tools for balances, distributions, and claims.
• Protect sensitive member information and adhere to compliance rules.
• Collaborate with internal teams to resolve account-related questions.

Skills

Customer service

Communication skills

Active listening

Bilingual (preferred)

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce/Service Cloud

Job description

Inspira Financial is hiring a Support Specialist to respond to accountholder inquiries in our high-volume contact center. You will educate customers on FSA/HSA products, COBRA, and account features while coordinating with internal departments to resolve requests.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems to support accountholders and maintain positive relationships. 0–2 years in customer service and financial services preferred.