Support Specialist (Chat, Emails, Calls) Remote

inspiracareers; Oak Brook (IL); Remote; USD 42,000 - 56,000; Full time

Job summary

Inspira Financial is seeking a customer service specialist to support members via phone, email, and chat in a fast-paced center. You will explain account benefits, guide users through tools, and provide friendly, knowledgeable assistance while upholding privacy and compliance standards.

The role emphasizes empathy, patience, and accuracy, with training and equipment provided. You will work remotely, handle high volume, and collaborate with internal teams to resolve inquiries and improve member

Qualifications

• 2+ years of experience in Customer Service in a call center environment
• No degree required
• Preferred education: Bachelor's Degree or 1-3 years of direct H&B experience

Responsibilities

• You will be responsible for helping members understand how their Inspira Financial accounts work.
• When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported.
• You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
• You will ensure all work is compliant with internal QA standards and policies.
• You will utilize digital tools and assistanceto guide you through your interactions, including knowledge management systems.

Skills

Customer service

Communication

Empathy

Digital workflows

Microsoft Office

Typing 50 WPM

Multitasking

Problem solving

Education

Bachelor's degree preferred

Job description

The positionis responsible forpartnering closely via verbal or written communications with members who reach ourcontact center. The role provides valuable support, education, and direction on products like Flexible Spending Accounts (FSA), HealthcareSavings Accounts (HSA), Health Reimbursement Accounts (HRA) and commuter benefits.Thisrole requires the candidate to handle high call, email and chat volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal Inspira departments to resolve member requests or answer any inquiries related to their account activity. Theindividual in this position develops, strengthens, and maintainsa positive relationship with our members and firm associates.

Duties & Responsibilities:

• You will be responsible for helping members understand how their Inspira Financial accounts work. When someone calls with questions, you will provide friendly, knowledgeable, and helpful service, ensuring every caller feels supported. You will explain account benefits and policies so accountholders can confidently understand and make the most of their individual plans.
• You will be responsible forensuring all work is compliant with all internal quality assurance standards and technical policies and programs
• You will utilizedigital tools and assistanceto guide you through your interactions, which include knowledge management systems, digital workflows, andperformancedashboards.
• You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect.
• Consult with member to support easy navigation of the available online tools and apps, for actions like checking accountbalance, distributions, and submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the accountholder.
• Respond and resolve incoming and outgoing accountholder emails, chats, and voice calls.
• Showcasealignment with our company values in every interaction with accountholders and team members
• Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
• Responsible for all levels of member engagement, while prioritizing effectively meetingmember service goals / deadlines.

Work Hours:

Monday-Friday with a variety of shifts available between 7:00 AM and 7:00 PM CT. Preferred shifts are assigned based on availability and on a first-come, first-served basis.

Training Start Date:

Monday, September 7th, 2026 (subject to change due to business needs)

• Attendance is mandatory during the training period of this position(training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training Hours: Monday-Friday, 7:00AM - 3:30PM CT.
• Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).

Internet speed requirements:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.

Education & Experience:

• 2+ years of experience in Customer Servicein a call center environment
• No degree required

Preferred Education:

Bachelor's Degreeor 1-3 years of direct H&Bexperience

Skills & Abilities:

• Energeticclient service focused individual who is accountable and reliable
• Able to learn and retaininformation while using a digital workflow to navigate the interaction and tools
• Able to connect with accountholders on a human level and assistthem as needed with patience and empathy
• Can work in a fast-paced environment, taking up to 50 calls per day
• Possesses strong written, keyboarding,and verbal communication skills
• Able to apply relationship building skills to internal and external clients
• Has strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
• Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
• Proactive approach to resolving issues.
• Active Listening Skills
• Is detail-oriented, organized, and dependable
• Possess a cheerfulattitude and be able to perform well in a collaborative team environment