Member Support Specialist: Benefits & Accounts

The Blue Venture Fund; Oak Brook (IL); Remote; USD 22,041 - 31,684; Full time

Job summary

Inspira Financial seeks a customer service specialist to guide members through their Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and commuter benefits. You will answer questions via phone, email, and chat, ensuring clear explanations and positive support.

You'll work with internal departments to resolve inquiries, uphold quality standards, and help members navigate online tools and account activity.

Responsibilities

• Assist members in understanding how Inspira Financial accounts work and explain benefits and policies.
• Ensure all work complies with internal QA standards and policies.
• Use knowledge management systems and dashboards to guide interactions.

Job description

Inspira Financial seeks a customer service specialist to guide members through their Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and commuter benefits. You will answer questions via phone, email, and chat, ensuring clear explanations and positive support.

You'll work with internal departments to resolve inquiries, uphold quality standards, and help members navigate online tools and account activity.