Member Success Advisor

Park-View-Federal-Credit-Union-; Broadway (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401k Retirement

Education Reimbursement

Wellness Allowance

Paid Holidays

Job summary

Park View Federal Credit Union is seeking a Member Advisor for our Contact Center who will help members improve their financial lives while advancing their own career. You will work directly with members on a wide range of services, advise on products to meet personal goals, and build lasting relationships.

We offer a structured training program, strong teamwork, and a supportive environment. The role requires flexibility for a full-time schedule including Saturdays and includes competitive

Qualifications

• Bachelor's degree preferred.
• Friendly and professional demeanor.
• Competence with computer technology.
• High accuracy and attention to detail.
• Desire to learn and progress.
• Flexible hours; full-time around 40 hours; Monday through Saturday.
• Knowledge of financial products and services.
• Six months to two years of related experience.

Responsibilities

• Assist members with transactions, accounts, online banking, and cards.
• Advise on products and services to meet personal financial goals.
• Build relationships and be an active listener to solve member needs.
• Support training to learn Park View products.
• Coordinate a full-time schedule including Saturdays.

Skills

Customer service

Active listening

Team player

Problem solving

Attention to detail

Technical literacy

Education

Bachelor's degree

Job description

Park View Federal Credit Union is seeking a Member Advisor for our Contact Center who will help members improve their financial lives while advancing their own career. You will work directly with members on a wide range of services, advise on products to meet personal goals, and build lasting relationships.

We offer a structured training program, strong teamwork, and a supportive environment. The role requires flexibility for a full-time schedule including Saturdays and includes competitive