Member Specialist I

Greenville Federal Credit Union, Inc.; Greer (SC); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bilingual pay premium

Resumo da oferta

Greenville Federal Credit Union, Inc. is seeking a Full-Time Member Specialist to deliver exceptional service to our members onsite.

The role supports teller transactions, new accounts, and ongoing maintenance while promoting credit union products and services to enhance members' financial well-being. We offer a bilingual pay premium for English/Spanish speakers and a collaborative team environment as we expand into the Berea community.

Qualificações

• High school diploma or equivalent.
• 1 year of sales experience, including familiarity with lending practices.
• Strong verbal and written communication skills; ability to cross-sell products.
• Proficiency in financial software, MS Word, Excel, and Outlook; intermediate math skills.

Responsabilidades

• Process teller transactions and open new accounts.
• Maintain accounts and perform account maintenance.
• Promote credit union products and services to members.
• Resolve member issues promptly and courteously.
• Support internal sales efforts through cross-selling.

Conhecimentos

Sales experience

Verbal communication

Written communication

Cross-selling

Customer service

Formação académica

High School Diploma

Ferramentas

MS Word

Excel

Outlook

Financial software

Descrição da oferta de emprego

Job Opening: Member Specialist I

Join us at Greenville Federal Credit Union as a Full-Time Member Specialist and embark on an exciting journey to provide exceptional service to our members. This onsite position offers a supportive team environment where your passion for helping others will thrive. Be part of a company that values integrity and community, where your efforts are recognized and rewarded. In this role, you will have the opportunity to make a positive impact on our members' financial well-being.

As we prepare to expand into the Berea community and continue our commitment to serving our members, we are offering premium compensation for bilingual candidates. If you are fluent in both English and Spanish, we encourage you to apply and help us provide exceptional service to our members. This is an especially exciting time to become part of our growing team.

DAY TO DAY AS A MEMBER SPECIALIST

You will play a crucial role in ensuring members receive top-notch service from the moment they walk through our doors. By actively listening to members' needs and offering tailored solutions, you will help them achieve their financial goals efficiently and effectively. Your responsibilities will encompass a wide range of tasks, from processing teller transactions to opening new accounts and conducting account maintenance. With a focus on promoting credit union products and services that benefit our members, you will have the opportunity to contribute to their financial well-being while also supporting internal sales efforts. Your attention to detail and commitment to resolving member issues promptly and courteously will be key in fostering strong relationships and upholding our dedication to superior member service.

WHAT WE'RE LOOKING FOR IN A MEMBER SPECIALIST

To excel as a Full Time Member Specialist at Greenville Federal Credit Union, candidates should possess a high school diploma or equivalent. Additionally, having 1 year of sales experience, including familiarity with lending practices, is beneficial. Strong verbal and written communication skills are essential, along with the ability to confidently cross-sell products and services. Successful candidates will exhibit a positive, service-oriented attitude and be adept at working with diverse stakeholders, including members and senior management.

Proficiency in financial software, MS Word, Excel, and Outlook, as well as intermediate mathematical skills, are key requirements. The ability to think creatively, multitask effectively, and maintain confidentiality is crucial for thriving in this dynamic role.

A LITTLE ABOUT US

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.