Member Specialist II

Greenville Federal Credit Union, Inc.; Greenville (SC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Generous PTO

Holiday pay

On-demand pay

Medical and dental plans

401(k) with generous match

Job summary

Greenville Federal Credit Union is hiring a Member Specialist II to serve our diverse member base with tailored financial solutions. You will open and manage accounts, guide loan processes, and promote products while meeting sales goals. Strong communication and cross-selling skills are essential.

The role emphasizes community service, compliance, and proactive member support, with opportunities for bilingual candidates to receive premium compensation as part of our expanding Berea area efforts.

Qualifications

• High school diploma or GED required.
• At least 1 year of related sales experience.
• Foundational understanding of lending practices, credit reports, and loan policies.

Responsibilities

• Open and maintain various accounts.
• Execute precise loan processes and uphold compliance standards.
• Promote credit union offerings and cross-sell products to members.
• Identify potential fraud and manage member inquiries effectively.
• Provide excellent member service and resolve issues promptly.

Skills

Verbal communication

Cross-selling

Sales experience

MS Word

Excel

Outlook

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Job Opening: Member Specialist II

Join Greenville Federal Credit Union as a Member Specialist II, where you'll be the vital link between our members and their financial success. This dynamic role invites you to engage with a diverse community, providing tailored solutions that empower individuals to achieve their financial goals. Here, you can enjoy a rewarding career while making a tangible difference in the lives of our members. As a Member Specialist II, you will build lasting relationships, gain valuable industry knowledge, and become part of a supportive team committed to excellence.

The excitement lies in the opportunity to grow professionally in a welcoming environment that values innovation and community. Embrace this chance to advance your career while making a positive impact in Greenville!

As we prepare to expand into the Berea community and continue our commitment to serving our members, we are offering premium compensation for bilingual candidates. This is an especially exciting time to become part of our growing team.

DAY TO DAY AS A MEMBER SPECIALIST

As a Member Specialist II at Greenville Federal Credit Union, you will play a crucial role in enhancing member satisfaction by actively listening to their financial needs and recommending tailored products and services. Your commitment to superior member service will shine as you manage accounts, resolve complex issues, and ensure timely resolutions. You'll leverage your comprehensive knowledge of credit union offerings to promote valuable options while achieving or exceeding sales and loan goals.

In this dynamic position, you will open and maintain various accounts, execute precise loan processes, and uphold compliance standards. Your attention to detail will ensure accuracy in all transactions, from account maintenance to coin machine balancing. Additionally, you will proactively identify potential fraud and manage member inquiries effectively.

This role is a perfect fit for those passionate about providing exceptional service while contributing to the financial well-being of the community.

WHAT WE'RE LOOKING FOR IN A MEMBER SPECIALIST

To thrive as a Member Specialist II at Greenville Federal Credit Union, you will need a combination of education and experience. A minimum of a high school diploma or GED required, along with at least one year of related sales experience and a foundational understanding of lending practices, credit reports, and loan policies. Strong verbal and communication skills are crucial for effectively cross-selling products and demonstrating the benefits of the credit union's offerings to members. Proficiency in MS Word, Excel, and Outlook is required to manage daily tasks effectively. Additionally, candidates must be eligible and able to register with the National Mortgage Licensing System and Registry, ensuring compliance with industry standards. A commitment to providing outstanding service and a proactive approach to identifying members' financial needs will set you apart in this role.

Overall, the right candidate will embody a passion for helping others and a keen ability to navigate the complexities of member relations and financial products.

A LITTLE ABOUT US

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

Greenville Federal Credit Union is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.