Member Solutions Support Advisor

PREMIER FINANCIAL CREDIT UNION; Saint Anna (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Financial Credit Union is seeking a friendly Member Solutions Support Representative who will be the voice members turn to for help with online banking, account questions, and guiding them through financial solutions.

You will play a key role in creating exceptional experiences every day by solving problems, communicating clearly, and helping members navigate technology to manage their finances.

Qualifications

• High School Diploma or equivalent.
• Strong communication and customer service skills.
• Heart for service and genuine commitment to integrity and helping people.

Responsibilities

• Assist members with online banking and account questions.
• Guide members through financial solutions and technology.
• Provide friendly, accurate support and build relationships with members.

Skills

Communication skills

Customer service

Education

High School Diploma

Job description

Intro:

Do you enjoy helping people, solving problems, and making someone's day a little easier? As a Member Solutions Support Representative at Premier Financial Credit Union, you'll be the friendly voice that members turn to when they need assistance. Whether helping with online banking, answering account questions, or guiding members through financial solutions, you'll play a key role in creating exceptional experiences every day.

Day in the life...

At PFCU we do not just process transactions; we build relationships. We are looking for an upbeat, detail-oriented individual to join our team. If you are someone who enjoys making every customer's day better, we want to hear from you! Help members navigate their financial journey, from cashing checks to navigating new technology.

Requirements:

High School Diploma or equivalent.

Strong communication and customer service skills.

Heart for service and genuine commitment to integrity and passion for helping people and supporting our community is non-negotiable.

Why You'll Love Us

We value your dedication and offer a package that shows it:

• Health & Wellness includes comprehensive Medical, Dental, and Vision plans.
• Secure your future with our retirement benefits, featuring a solid pension and 401K plan, with a wide array of insurance options.
• Financial Flexibility is offered through Flexible Spending (FSA) Accounts.
• Work-Life balance is promoted with a generous plan of Paid Sick Time as well as Vacation.