Member Solutions & Sales Advisor

United Federal Credit Union; Buchanan Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

United Federal Credit Union is seeking a Member Service Advisor to support members by answering inquiries, promoting loan and deposit products, and resolving issues. The role emphasizes strong product knowledge, customer service, and accurate documentation to elevate member satisfaction and drive relationship growth.

The position requires a high school diploma and proven customer service or sales experience, with the ability to adapt to changes in a dynamic credit union environment.

Qualifications

• Excellent communication skills.
• Good business writing skills.
• Computer literacy and keyboarding skills.
• Analysis and resolution skills.
• Self-motivated with demonstrated sales skills.
• Knowledge of Credit Union products, services, and banking regulations.
• Ability and willingness to adapt to continual change.

Responsibilities

• Act as the primary source of product information and service support for member and staff inquiries via phone.
• Sell and deliver all Credit Union investment and convenience products and services.
• Provide accurate, complete, and consistent documentation.
• Obtain and maintain a high level of knowledge of all Credit Union products and services.
• Participate in and contribute to training and team development.

Skills

Excellent communication

Business writing

Computer literacy

Analytical skills

Sales capabilities

Credit Union products knowledge

Adaptability

Education

High school diploma or equivalent

Job description

United Federal Credit Union is seeking a Member Service Advisor to support members by answering inquiries, promoting loan and deposit products, and resolving issues. The role emphasizes strong product knowledge, customer service, and accurate documentation to elevate member satisfaction and drive relationship growth.

The position requires a high school diploma and proven customer service or sales experience, with the ability to adapt to changes in a dynamic credit union environment.