Member Services Representative

WESTconsin Credit Union; Town of Baldwin (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

11 paid holidays

Student loan repayment program

Job summary

WESTconsin Credit Union is seeking a friendly teller to represent the credit union to members with professionalism and a positive attitude. You will process transactions accurately, maintain confidentiality, and respond to member needs while building lasting relationships.

The role requires a high school diploma, data entry and typing skills, and excellent communication. Some Saturdays are required as part of a supportive, community-focused team.

Qualifications

• High school diploma or equivalent is required.
• Proven track record in customer service.
• Proficiency in basic computer use, data entry and typing.
• Excellent oral and written communication skills.

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions
• Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
• Learns to recognize member's needs for services, and presents and refers them appropriately
• Handles all monetary transactions for members

Skills

Customer service

Data entry

Typing

Communication

Education

High school diploma or equivalent

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

The starting rate for this role is $18.86 per hour.

What You’ll Be Doing

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions
• Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
• Learns to recognize member's needs for services, and presents and refers them appropriately
• Handles all monetary transactions for members

What You’ll Need To Be Successful

• This position requires a high school diploma or equivalent and a proven track record in customer service
• Proficiency in basic computer, data entry and typing skills is required
• A positive attitude, professional image, and self-motivation are essential in the teller role
• Excellent oral and written communication skills are required
• This includes an every other Saturday rotation.

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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