Member Solutions & Loan Expert

Credit Union of Georgia; Woodstock (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Credit Union of Georgia is seeking a talented Member Solutions Officer to join our team. This role delivers top‑tier member service, processes loan applications, and helps identify the best loan solutions to meet member and institution needs.

You will engage with members, cross‑sell optional products, support branch operations, and stay current on regulations such as the Bank Secrecy Act and OFAC. A high school diploma is required, with college degree preferred and 1+ years in financial services

Qualifications

• Minimum 1 year of experience in member solutions, financial services, or customer service.
• At least 1 year of experience in bank or credit union lending.
• 5+ years of professional work experience preferred.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Deliver exceptional member service following brand standards and the journEASE experience.
• Assist members with account inquiries, requests, and complaints.
• Process loan applications and supporting documentation.
• Identify lending opportunities by reviewing credit reports.
• Meet or exceed loan production goals and cross-sell ancillary products.
• Support branch operations and handle complex issues.
• Maintain knowledge of policies and compliance with regulations.
• Build strong member relationships by cross-selling.
• Complete required compliance training.
• Perform other duties as assigned.

Skills

Member solutions

Customer service

Banking knowledge

Lending experience

Communication

Education

High school diploma or GED

College degree preferred

Job description

Credit Union of Georgia is seeking a talented Member Solutions Officer to join our team. This role delivers top‑tier member service, processes loan applications, and helps identify the best loan solutions to meet member and institution needs.

You will engage with members, cross‑sell optional products, support branch operations, and stay current on regulations such as the Bank Secrecy Act and OFAC. A high school diploma is required, with college degree preferred and 1+ years in financial services